Help Desk
Frequently Asked Questions
For the moment we operate solely as an e-Commerce company online.
Simply place an order and we will deliver your orders directly to your home.
1. Las Sola is guaranteed safe and secured. We even have been verified by Norton security deal, so we are 100% safe. As for the record, we have served millions of customers worldwide.
2. After placing your order, you can always check the order status in our site. Once it is shipped, you will get a confirmation email including a tracking number. All of our express companies are reputable around all the world such as UPS Fedex USPS etc.
3. With the tracking number, you can check where your orders are.
4. If you have any other concerns, you can reach us easily through contact us. Nothing to lose, we will even refund you if you are not satisfied!
You can choose NEW to find the latest products. For other kinds of items, you can just sift the elements you prefer and the site will present you many choices.
Sorry for the inconvenience caused. If the item is “out of stock”, we suggest you to check the site within two weeks in case it restocks. Nevertheless, if it is not be restock in few weeks, it will be removed from our web.
Absolutely, no limit. You can order as much as you like - any number of items at any price at any time.
Yes, you can. It includes changing sizes or the color of an item, removing an item, and changing your shipping address. Please contact our Customer Care Team with Email.
Please note that we can help you modify your order BEFORE shipment. Once your package shipped, we will not be able to change anything.
Yes, you can.
If you haven't received the shipping notification, you can contact our customer service by Email.
Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.
Usually it takes about 3-5 working days to prepare for your order since a perfect product needs a reasonable preparing period.
Please be assured that once your order is completed, we will arrange for shipment immediately and send you a confirmation email including the tracking number. If you don't receive the confirmation email till the estimated shipping date, please contact us.
Once your order is shipped, you will get a confirmation email including the tracking number automatically. That's how convenient it is! So just sit back, relax until you get your orders on hand!
You can also check order status information in My Account. Sign into My Account and click on ORDERS, the order status would be displayed here.
Hi, if you are new to our site, you can also leave your email in the pop-up window so you can get a newbie discount coupon on your first order, and subsequent offers will be sent to your email address, and you can get a discount on your order by entering the coupon code at checkout. If you don't like it, you can unsubscribe at any time.
Firstly, please be sure that your coupon code has already been added successfully. Also please be sure that the coupon code has not expired.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We offer Credit Card & Debit Card, and many local payment per different countries. For detailed information on payment method, please check Payment Method. We are into adding more payment options later on for your convenience.
Sorry, we do not currently support COD.
If you're having some trouble with payment, we do have some tips that usually will work:I failed to pay with my Credit or debit card?
1. Make sure all information is correct including credit card number, expiration date, CVV code and billing address.
2. Make sure you have enough credit or account balance.
3. Check whether your card Authorized or default online transaction limit is too low.
4. Try refreshing the page, or logging completely out and then logging back in.
5. Start over with a new order instead of trying to pay for the same order over again.
6. If your payment is still declined, you may need to contact your bank.As default in all Credit Card banks, part of their security, they block international transactions/payment. Unless the card holder will request to unblock their secured method.
7. Try using a different card.
We can deliver to the United States,Canada,Australia , but some remote areas may not be able to deliver .
"Handling time: 3-5 Business Days. It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
Transit time: 7- 14 Business Days. It is the time between when the seller hands the order over to the carrier until its delivery to the customer’s address.
Shipping time is estimated and commences from the date of shipping, rather than the date of the order, and can take longer than expected date due to the invalid address, customs clearance procedures, or other causes."
There will be no more charges once you have placed your order successfully. In some cases, there may be VAT or other taxes, customs duties or fees levied by your destination country. However, based on our experience, such situation is very rare.
If you receive a tax notice from customs, please pay the tax first and then contact our customer service with the payment receipt and we will refund the tax to you.
If you still have some concerns about the tax, you can learn some information about your local customs policy. We are more than willing to help if there is anything we can do.
As our warehouses are in different locations, we give priority to shipping from the highest stocked warehouse, so some products may be shipped separately.
If your order was just sent out, please wait for 3-5 working days for the updated tracking info.If your order is already in transit, and has no update for severals days, usually, it will be updated until the parcel reaches next shipping station (may need 3-7 working days). Please wait with patience. Thanks.If you still have concerns about the shipment of your order, please email our customer support. We will help check the status of your parcel.
Normally the confirmation email will be sent to the email you used to order from us. If you have not received a confirmation email about your order, you may have registered your email incorrectly or the email might be in your spam folder.
Please check it again or have a check at your Spam/Promotions/Updates box and Junk Folders. You may log into your Las Sola account and click "My Orders" button to see your orders.
By registering an account at Las Sola, you will get an easier shopping experience and more convenient. You can:
1. View order details and progress in the Order page
2. Items willl be saved in your cart till you will purchase or remove
3. Save as many addresses as you need
It's really easy! Just log into your account and click My Orders. All the order status will be displayed here.
You can unsubscribe directly at the bottom of the Newsletter email received. If that doesn't work, you can simply contact us and our customer service will help you to you to unsubscribe within 24 hours.
If you have received a defective/wrong/stained item, please email us before returning anything so we can process the return for you and provide you information for the return.
When you email us, please provide a description of the item, item code and a few pictures to prove your problems.
Please allow approximately 1-2 weeks for return processing. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you paid by credit or debit card, we’ll process a refund to the same card originally used to place and pay for the order once we receive your return. Please allow approximately 5-10 business days to credit back to your original form of payment.
If you paid using Apple Pay, we’ll process a refund to your Apple Pay account originally used to place and pay for the order once we receive your return. Please allow approximately 1-3 business days to credit back to your original form of payment.
We're really sorry if we’ve made a mistake with your refund! Please contact our Customer Service and we'll try and sort it out for you as soon as possible.
